My Cart

Close

Returns & Exchanges

Tide + Seek is dedicated to customer service and satisfaction. If you are not 100% satisfied with your purchase, you have 14 days from delivery to return it for a full refund or exchange, the choice is yours. Returns are FREE within the UK and the process is simple. To make a return, simply follow the steps below. Please note, we do not offer free returns for sale items. 

Within UK
Step 1 : Print and fill out the Return Form which you can download here
Step 2 : Email us at info@tideandseek.com to notify us of your exchange or return and get a link to your free return label. 
Step 3 : Send your item/s and your Return Form back to us by dropping it at your local Royal Mail Post Office. Once we receive your return, we will process your refund or exchange and send you email confirmation. 

International
Step 1  Print and fill out the Return Form which you can download here
Step 2 : Send your item/s, along with packaging and the Return Form to: 

Tide + Seek Swimwear - Returns
26 Langbourne Avenue
London N6 6AL
UK

Step 3 : Once we receive your return, we will process your refund or exchange and send you email confirmation. Please note, we currently do not cover return shipping costs on international orders.

Terms and Conditions

All swimwear must be returned to us within 14 days of delivery and must be in the original condition, unworn, unwashed with hygiene stickers and swing tags in place. Only send your items back to us if you are within the 14 day period. Otherwise, we reserve the right to decline your return.

Please note, we do not cover return shipping costs on international orders. Please ensure your return package is prepaid and insured, for your protection, in case of loss or damage. Tide + Seek  does not cover custom duties or charges, which may apply depending on your country.

Tide + Seek is limited edition swimwear and for this reason we cannot guarantee sizes will be available when exchanging. If the size or style you want is not available you will be given a full refund.

All of our swimwear is handmade with care and are inspected before being shipped to ensure the highest quality garments are being sent to you. In the unlikely event that swimwear is faulty, please contact us immediately so we can arrange for a replacement. If the item is no longer in stock, we will issue a full refund.

Hello You!

Join our mailing list