How to Return your item/s?

Tide and Seek sustainable swimwear home page image of model laying on edge of pool surronded by palm leaves, sun bathing wearing funky animal print gone wild classic cut swimsuit one piece.

Tide + Seek is dedicated to customer service and satisfaction. If you are not 100% satisfied with your purchase, you have 14 days from delivery to request a return for a full refund.

Once your return request is accepted, please ensure that you send your item back to us within 14 days of the request. Failure to do so will result in your request falling outside our returns policy, and we may have to decline your refund.

Please note all items in our sale can only be returned for store credit or exchanges, with no refunds. If the size you wish to exchange to is not available we will issue you with store credit. 

Enter Returns Portal
Tide + Seek Sustainable Swimwear Returns Page - How to submit your return request page under the order section of your tide + seek profile - step one

Step 1

Select the order you would like to request a return for.

For example, here we are returning order #1001.

Enter Returns Portal

Step 2

Select the items you want to return. If possible let us know why you are returning your item/s and then submit your request.

Tide + Seek Sustainable Swimwear How to Request a Return - Step 3 - submitted the request

Step 3

After you have sent off your request, we will approve the return and you will receive a confirmation email. On this email it will have all the info you need to send back your items.

Want a different Size, Style or Print?

Go over to our Exchange Page to find out how to easily exchange your swimwear.

More Information

All swimwear must be returned to us within 14 days of delivery and must be in the original condition, unworn, unwashed with hygiene stickers and swing tags in place. Only send your items back to us if you are within the 14 day period. Otherwise, we reserve the right to decline your return.

Once your return request is accepted, please ensure that you send your item back to us within 14 days of the request. Failure to do so will result in your request falling outside our returns policy, and we may have to decline your refund.

Please ensure your return package is prepaid and insured, for your protection, in case of loss or damage.

We are not responsible for the loss of packages if the customer has not given us the correct address/details.

Please note all items in our final sale can only be returned for store credit or exchanges, with no refunds. If the size you wish to buy is not available we will issue you with store credit. 

Tide + Seek  does not cover custom duties or charges, which may apply depending on your country.

All of our swimwear is handmade with care and are inspected before being shipped to ensure the highest quality garments are being sent to you. In the unlikely event that swimwear is faulty, please contact us immediately so we can arrange for a replacement. If the item is no longer in stock, we will issue a full refund. Unless it is a 'Final Sale' item which can only be refunded through store credit.