How to Return your item/s?

Tide + Seek is dedicated to customer service and satisfaction! If your new swimwear isn't quite right, we accept return requests within 21 calendar days of delivery.

Tide and Seek sustainable swimwear home page image of model laying on edge of pool surronded by palm leaves, sun bathing wearing funky animal print gone wild classic cut swimsuit one piece.

Time Limit to Send Your Return Back

  • Once your return request is approved in our portal, your package must be dropped off with your chosen courier within 14 days of approval.
  • Items posted after this 14-day window fall outside our returns policy and may be declined or issued as store credit. (Proof of postage date applies).

Return Postage & Exchanges

  • Customers are responsible for paying their own return postage costs.
  • We recommend using a tracked service, as Tide + Seek is not responsible for lost return parcels.

Enter Returns Portal

Returns Requested Within 1–14 Days

  • Requests submitted within 14 days of delivery are eligible for a full refund to your original payment method.

  • Outbound Shipping Refunds: If you return your entire order, your original standard outbound delivery fee will also be refunded. (Partial returns where you keep part of your order are refunded for the returned garments only).

Returns Requested Between 15–21 Days

  • Requests submitted between 15 and 21 days post-delivery are eligible for Tide + Seek Store Credit or a Direct Size/Style Exchange.

  • Original outbound shipping charges are non-refundable for returns requested during this window.

Hygiene & Item Condition Requirements

  • Due to the intimate nature of swimwear, returned items must strictly meet the following criteria:

  • Hygiene strip must be intact and completely untampered with. Garments must be unwashed, unworn, and free of makeup or tanning stains, with all original swing tags and hygiene seals attached.

Tide + Seek Sustainable Swimwear Returns Page - How to submit your return request page under the order section of your tide + seek profile - step one

Step 1

Select the order you would like to request a return for.

For example, here we are returning order #1001.

Enter Returns Portal

Step 2

Select the items you want to return. If possible let us know why you are returning your item/s and then submit your request.

Tide + Seek Sustainable Swimwear How to Request a Return - Step 3 - submitted the request

Step 3

After you have sent off your request, we will approve the return and you will receive a confirmation email. On this email it will have all the info you need to send back your items.

Want a different Size, Style or Print?

Go over to our Exchange Page to find out how to easily exchange your swimwear.

More Information

Full Returns Policy

Tide + Seek is dedicated to customer service and satisfaction! If your new swimwear isn't quite right, we accept return requests within 21 calendar days of delivery under the following terms:

1. Returns Requested Within 1–14 Days (Full Refund)

  • Return requests submitted within 14 days of delivery are eligible for a full refund to your original payment method.
  • Outbound Shipping Refunds: If you return your entire order, your original standard outbound delivery fee will also be refunded. (Partial returns where you keep part of your order are refunded for the returned garments only).

2. Returns Requested Between 15–21 Days (Store Credit & Exchanges)

  • Return requests submitted between 15 and 21 days post-delivery are eligible for Tide + Seek Store Credit or a Direct Size/Style Exchange.
  • Original outbound shipping charges are non-refundable for returns requested during this window.

3. Time Limit to Send Your Return Back

  • Once your return request is approved in our portal, your package must be dropped off with your courier within 14 days of approval.
  • Items posted after this 14-day window fall outside our returns policy and may be declined or issued as store credit. (Proof of postage date applies).

4. Hygiene & Item Condition Requirements

Due to the intimate nature of swimwear, returned items must strictly meet the following criteria:

  • Hygiene strip must be intact and completely untampered with.
  • Garments must be unwashed, unworn, and free of makeup or tanning stains, with all original swing tags attached.
  • For health and safety reasons, any items with missing, peeled, or tampered hygiene seals cannot be accepted and will be sent back to you.

5. Postage, Customs & Faulty Items

  • Return Shipping: Customers are responsible for paying their own return postage costs. Please ensure your return package is prepaid and tracked/insured for your protection. We are not responsible for lost packages or incorrect address details provided by the customer.
  • Customs Duties: Tide + Seek does not cover international custom duties or charges.
  • Faulty Items: All of our swimwear is handmade with care and inspected before shipping. In the unlikely event that an item is faulty, please contact us immediately so we can arrange a replacement or full refund if out of stock.